Support

Customer Service

Our main goal is customers' satisfaction. We need to address the needs of our customers from the time they come in contact with us. It's easy for customers to interact with our team. We provide a range of options including email, social media, and phone numbers through which customers can reach us. 

G&H’s Four Core Service Principles:

• Fast Response        • Efficient Communication
• Green Service        • Team Work
 



Inquiry:

Please tell us some basic information about the products you need. Then our team will contact you to go over any details, and send you a quote. Our responses are swift and all questions will be answerd within 24 hours.
 

Samples:

We can offer free samples, but the shipping cost should be paid by the buyer. Please be noted: free samples items are from our regular items. Specified ones, will be including tooling and samples cost. Contact us for more details. 


Orders:

After receiving customers' order, a Proforma Invoice (PI) will be generated for customers' acceptance. Upon receipt of confirmation of PI and deposit, we will proceed to mass production.
•Production Lead Time: 2--3 weeks

 

Customers' Complaints:

Please send us the defective reports with details. Products photos are necessary for a full analysis. Our QC staffs will test the left stock products and provide 8D report offering our solution firstly. To have further evaluation, we will also need your kind cooperation to send the defective ones back to our factory. 
 

 

      Delivery

      We have been cooperated with the high reputation forwarders for long time. We are able to offer the competitive shipping cost to save your time and money and let your orders safely arrived.


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